Terms and Conditions

Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment. We are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.
We will not be liable for any reason if the shoponline.ucd.ie website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire website.
In-store prices may differ from online prices, due to this we do not compensate for any variance in price if a product is bought online.

Price of Goods

The price listed on the website for shoponline.ucd.ie products will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong.

Shipping and Handling

We charge on a location basis:

Standard postage orders do not include tracking no insurance on purchases.
Registered post is charged at an extra €5 per order and offers goods tracking and insurance on orders

You should receive your purchases within 5 business days in the Republic of Ireland. International orders are generally received in under 14 business days.
However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for the products and any delivery charges incurred. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you may be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.

Credit Card Security

All credit card details are encrypted and are not recorded by University College Dublin. All payment processing is handled securely by Realex Payments. The Payment Card Industry Data Security Standards (PCI DSS) is a mandatory compliance standard for all payment service providers. The standard enforces high levels of security in all areas where cardholder data is transmitted or stored. Strong protections such as encryption, intrusion detection and response, formalised policies and standards and security aware development methodologies all contribute to making Realex Payments the secure choice for payment processing needs.

Returns Policy

If merchandise is returned as sold, together with the original receipt, we are happy to refund within 14 days or exchange within 28 days. All refunds will be issued in accordance with the original method of payment. A gift receipt entitles the holder to an exchange/credit note only. Reduced price merchandise purchased online may be returned within 14 days with the original receipt for a refund/exchange/credit note. An exchange/credit note may be given at the current retail price if the original receipt is not available. For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products such as under garments etc. This policy does not affect your statutory rights.
Please note that any information stated on this page refers to our ONLINE RETURNS/EXCHANGE POLICY. Please see below for the website order returns address.
If you wish to return your website purchase, please do so within the above stated time frame, to the address below. Please include your name and order number.
Our address:The College Collection, GM Hopkins Centre, UCD Belfield, Dublin 4, Ireland.

General

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

Modification of Terms

We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the website.